Post by account_disabled on Jan 9, 2018 10:49:18 GMT
Hi, Why do companies, large Enterprise Facing, Enterprise Serving "Technology" companies.... Like Microsoft (and others) insist on trying to push users into buckets of vague default KB articles and links ( like the ones on this forum ) without first doing any work and actually looking into .... read "communicating" with users to first understand the users need?
Real support is communication. Not skimming over a post and sending generic responses and calling yourself a "moderator".
Thoughts? Any room for improvement here?
Please help.
Thanks!
I didn't find the right solution from the Internet.